Vodacom needs new Customer Service Agents in Johannesburg. The job is perfect for people who are just starting their careers. You will work in their Customer Care department and help solve customer problems. This is a great chance to begin working at a big mobile company. The role focuses on talking to customers & fixing their issues. You don’t need lots of experience because they will train you. If you like helping people and want to work in customer service this could be your opportunity. The job is based at their office in Johannesburg & you’ll be part of their support team.
Location: Johannesburg, Gauteng
Closing Date: Not specified
This job helps customers from start to finish with their questions and problems. You will talk to customers & help them buy our services. If you want to build a career in customer service or work in telecom this is a perfect role for you.
Main Job Duties
- Answer and resolve customer calls and queries
- Manage cases from start to finish, ensuring timely feedback and follow-up
- Provide product and service information
- Process customer orders and requests
- Achieve operational performance targets
- Engage across multiple digital platforms (WhatsApp, email, chat, voice, web)
- Maintain accurate CRM records of customer interactions
- Apply First Call Resolution principles to inquiries
- Support customer retention by addressing issues effectively
- Troubleshoot, investigate, and resolve customer concerns
- Recommend solutions to prevent future issues
- Build and manage customer relationships with internal stakeholders
- Proactively manage requests and deliver customer-centric solutions
Who All Can Apply ? – Eligibility
Each and every vacancy has its minimum requirements that you need to fulfill. Mentioned below are requirements that you need to fulfill
- Grade 12 / Matric Certificate
- Post-matric qualification (advantageous)
- Computer literacy
- Effective verbal and written communication skills
- Strong listening and interpersonal skills
Basic Skills and Ability
- Basic Microsoft Office (Word, Excel, PowerPoint)
- Knowledge of sales and customer service environments
- Basic accounting knowledge (statements, invoices)
- Understanding of the telecommunications sector (advantageous)
- Negotiation and decision-making skills
- Strong customer care orientation
- Problem-solving and logical thinking
- Ability to work under pressure and manage setbacks
- Proficiency across channels: voice, email, chat
- Excellent organization and planning skills
- Business email writing proficiency
- Ability to work independently/remotely
- Selling and persuasion skills
Application Procedure
If you want to apply for this job you can do it online. Just go to the Vodacom careers website & submit your application there. You can also apply by clicking on the link given below the link will directly transfer you to the website of vodacon.